New Driver Survey
Survey Objectives
- The New Driver Employee Survey is designed to accomplish four primary objectives:
- To determine how well your company introduces new drivers to your organization.
- To help you identify areas of the company that may be creating turnover.
- To evaluate how accurately your recruiters are representing your company.
- To identify, address and ultimately reduce driver turnover before it happens.
Description of Survey Process
Each week the carrier provides Impact with a list of drivers who were hired the previous week.
The information on the list should include:
- Driver’s Full Name
- State of Residence
- Hire Date
- Type of Driver
- Fleet Manager Assigned to Driver
- Driver’s Recruiter
An Impact representative will enter the driver’s information into our database and begin the survey process. The interview will take place approximately 30 days following the driver’s date of hire. Impact will supply the company with a list of drivers due for their 30-day follow-up. A company representative should then give the driver a message to call Impact’s toll free number. Each driver will be interviewed about his or her initial impressions and satisfaction with your company.
Description of Survey Analysis
Based on the responses given by the drivers, Impact will provide you with a monthly analysis, in graph format, showing how successful your company is at introducing new driver employees to your organization. As more data is collected, you will receive both current and year-to-date reports. The reports will include:
- Hires by State
- Accuracy of Paycheck
- Attitude of Customers
- Reason for Choosing Carrier
- Hires by Recruiter
- Attitude of Management
- Most Important to Driver
- Would Refer Other Drivers
- Satisfaction with Payroll
- Satisfaction with Benefits
- Satisfaction with Orientation
- Satisfaction with Safety
- Satisfaction with Tractor
- Satisfaction with Maintenance
- Satisfaction with Fleet Manager
- Satisfaction with Type of Loads
- Satisfaction with Miles
- Satisfaction with Hometime
- Recruiter Integrity
- Overall Rating of Company
- Supportiveness of Company
- Overall Rating of Orientation
- Attitude of Other Drivers
- Comments
You will be notified immediately when a driver indicates he or she is considering resigning.
Benefits of Survey
Impact has found that the information obtained during the new driver interview can greatly improve the recruiting and orientation process as well as identify areas of the company that new drivers may have difficulty assimilating.
As a result of Impact’s survey efforts, you will be able to improve your process for introducing new drivers into your system, and improve your retention!
Cost of Survey
Pricing is based on a per-driver fee of $22.50 for each name submitted for inclusion in the survey. Impact will invoice you a total dollar amount each month based on the number of drivers submitted.