Post Employment Surveys and Analysis

Survey Objectives

The Post-Employment Survey is designed to accomplish three primary objectives:

• To determine the actual reasons why your drivers are voluntarily leaving.
• To help you identify areas of the company that may be creating turnover.
• To increase the number of former drivers being rehired.

Description of Process for Survey and Driver Rehire System

Each week the carrier provides Impact with a list of drivers who have voluntarily tendered their resignation.

The information on the list should include:

• Driver’s Full Name
• Reason Given for Resignation
• Driver’s Complete Address
• Fleet Manager Assigned to Driver
• Driver’s Telephone Number
• Driver’s Recruiter
• Type of Driver
• Driver’s Eligibility for Rehire
• Length of Employment

An Impact representative will enter the driver’s information into our database and begin the survey process. Each driver will be contacted via telephone and interviewed about his or her current employment status, and his or her experience while driving for your company. The interview will take place approximately 30 days following the date of the driver’s resignation. Drivers, who cannot be reached by phone, will be mailed a copy of the survey with instructions to contact Impact. Three phone attempts will be made prior to the mailing.

Impact will send a driver rehire mailing list to your Recruiting Department on a weekly basis. The list will contain the names and addresses of the drivers you voted “yes” to rehire. We will put a drivers name on the list 45 days and six months from the date they quit and every eligible driver’s name will be on the list supplied on Dec. 1. We can supply this list as an Excel spreadsheet or in a Word document already merged into the letter so all you have to do is open the e-mail attachment and print the documents.

Description of Survey Analysis

Based on the responses given by your former drivers, Impact will provide you with a monthly analysis, in graph format, showing the reasons your drivers are leaving and illustrating the peaks and trends of your driver turnover. As more data is collected, you will receive both current and year-to-date reports.

The reports will include:

• Turnover by State
• Supportiveness of Fleet Manager
• Satisfaction with Miles
• Turnover by Fleet Manager
• Satisfaction with Safety
• Turnover by Longevity
• Satisfaction with Payroll
• Primary Reason for Resigning
• Secondary Reason for Resigning
• Exit Interview Comparison
• Turnover by Recruiter
• Accuracy of Paycheck
• Most Important Issue to Driver
• Turnover by Reason
• Satisfaction with Benefits
• Current Employment Status
• Supportiveness of Maintenance
• Recruiter Honesty
• Current Type of Employment
• Satisfaction with Maintenance
• Consider Rehiring
• Number of Driving Jobs
• Satisfaction with Home Time
• Comments

You will be notified immediately when a driver indicates an interest in being rehired.

Benefits of Survey

Impact has found that the information obtained during the driver’s exit interview with the company, does not reflect the real cause of driver turnover. The Post Employment Survey does. This allows you to address the proper issues affecting driver retention.

As a result of Impact’s survey efforts you will also see an increase in the number of rehires. In effect, you will be receiving the benefit of another recruiter/recruiting source, with Impact initiating the rehire process!

Testimonial

Before Impact began doing Post Employment Surveys, I thought we were doing a good job with exit interviews and understood the real reasons drivers were leaving Transport America. Exit Interviews do not compare to having Impact contact our past employees. Impact has identified the real causes for our turnover, which is opening eyes throughout the company. As a result of Impact's efforts and assistance with my rehire program I have already seen a 27% increase in the number of drivers rehired per month and expect that number to double."

    Steve Sichterman
    Director of Recruiting, Transport America

Cost of Survey

Pricing is based on a per-driver fee of $27.50 for each name submitted for inclusion in the survey. Impact will invoice you a total dollar amount each month based on the number of drivers submitted.