Just wanted to let you know how much your seminar helped me change the way I do things. I believe I have greatly improved the manner in which I deal with co-workers and drivers. Professional decorum on the telephone seems like such a simple thing, I didn’t even realize how lax I had become. Another big area was swearing. I finally took a moment to listen to myself.  I was shocked at how pervasive foul language had become in my daily life. This has had a huge impact on how I interact with every one, especially my family. I am embarrassed at how coarse I was.

When you get a moment, please send me the templates for expectations. I am looking forward to sharing them with my current drivers as well as the new ones. I think the current drivers will appreciate knowing we are sincerely interested in their well being, not just making noise about it.

Thanks again for personal upgrade.

Patrick Farley
Driver Manager,
WEL Companies

More Testimonials

What They're Saying

“As a result of [Impact’s] training…we have lowered our turnover from 120% to 44% and have grown by 20%..I would highly recommend [Impact’s] services.”

Steve Ness
President ,
Kool Pak

read more »

Contact Us

WATS - 888.429.3445
Local - 417.451.0853
Fax - 417.451.6098

2355 Lusk Dr.
Neosho, MO 64850

Copyright © 2017 Impact Training Solutions