Just wanted to let you know how much your seminar helped me change the way I do things. I believe I have greatly improved the manner in which I deal with co-workers and drivers. Professional decorum on the telephone seems like such a simple thing, I didn’t even realize how lax I had become. Another big area was swearing. I finally took a moment to listen to myself. I was shocked at how pervasive foul language had become in my daily life. This has had a huge impact on how I interact with every one, especially my family. I am embarrassed at how coarse I was.
When you get a moment, please send me the templates for expectations. I am looking forward to sharing them with my current drivers as well as the new ones. I think the current drivers will appreciate knowing we are sincerely interested in their well being, not just making noise about it.
Thanks again for personal upgrade.